Free local delivery for pet food Newry

1. If you know what products you want to purchase, please ensure you have the following details:

Brand

Size

Flavour 

Version e.g. small bite etc. 

We will need your name and phone number and details of who will be picking it up e.g. volunteer from local community group.

2. If you can see the product on our website, it may be useful to note the code. 

If you click on the following link, it will bring you to the listing for Anco Naturals Dog Treat Turkey Wings.You will see the code underneath the title in the listing (Code: 13041)

If you quote 13041 to the person on the phone, they should be able to find it on the system easily and add it to your sales order. 

The code may also contain letters e.g.  PCGRAINFREE--JGF2 

The phone line will be open for orders from 9am until 5pm

3. If a product needs to come up from the warehouse for your order, a member of staff will phone you back and let you know what time it will be available for pick up. 

What to do when you arrive in the car park

On arrival into the car park, please ring the appropriate number:

Dublin Road store 028 30834858 if you are in the Dublin Road car park

Rathfriland Road Warehouse 028 30833442 if you are in the Rathfriland Road car park

As our phones are busy, you may not get through the first time. Please keep trying. 

Give your name and the colour and make of your car

A member of staff will carry your order out and place it in the boot of your car

Please ensure your boot can be opened, that it is not locked. 

All staff regularly wash their hands and use the provided hand sanitiser in the shop. All customers sanitise their hands upon entrance to the shop. This ensures any level of exposure is minimised. This is not enough however to guarantee the safety of a very high risk or vulnerable person. Please disinfect the goods when you get them home and wash your hands afterwards to minimise risk. 

Mistakes or Returns

As we streamline this process we realise there may be mistakes made occassionally, please forgive us and be patient with us. We can't anticipate how many staff we will have day to day. We have employed extra temporary staff to mitigate any shortages but our new staff are inexperienced and not as familiar with the products as our experienced staff are. 

Returns can be handled on a contactless basis. Simply phone us prior to coming to let us know a mistake has been made or you would like to return something. If you have your order number to hand, it will be easy for our staff to find it on the system. They will make whatever alterations are necessary and if a replacement is needed, a time will be arranged for you to come and do the exchange. Any discrepancy in price will be dealt with at this point electronically. 

When you get into the car park, phone the store and let them know your name and that you are leaving a return outside the door. 

A member of staff will take it in, disinfect the product and return to stock. If an exchange is needed, it will be brought to your car and put into your boot.  

If you are unable to drive up and collect your parcel, please get in contact with a local volunteer group as they may have a volunteer available to pick your order up and deliver it to you. 

We would appreciate feedback on this service as we will try to address any issues as they arise. It therefore will be an evolving, changing service. You can give feedback here