Privacy Policy

When you shop on, we may collect the personal information you input when you are placing your order, this helps us process your orders as well as provide a more personalised shopping experience.

What we collect

We may collect the following information: name, billing and delivery addresses, email address, phone number, payment card details, pet preferences and any details that relate to the products you have ordered. By using this site and by placing an order you are consenting to our collection and processing your personal information in line with the terms outlined in this policy.

Why do we collect this data

By collecting this data we can understand your needs and provide you with a better customer experience, this information can be used in a variety of ways:

  • to process & deliver your order, or to contact you if there is a problem with your order
  • to make any future visits to our website as easy as possible, by reducing the need to resubmit the same information every time you shop with us
  • to occasionally contact you, with our latest offers or information that we think that you may find useful. Should you wish to stop receiving these communications, you can opt out anytime.

Pet Connection takes customer’s privacy very seriously, we would never share your details with any third party organisation for the purpose of marketing without your consent.

Your payment card details are used to process your order on our payment partners’ systems. We offer payment by Paypal and Credit/Debit card. PayPal provide a secure payment gateway that encrypts your card details in a secure hosted environment. We do not store credit card information nor do we share customer details with any 3rd parties. Personal information relating to credit reference or fraud prevention may be disclosed to the relevant companies.

You may contact us at any time to request a copy of all data and information we hold on you as a customer. You can amend your personal account details by visiting your account pages.

We also use Cookies

When you access our website we will use cookies, to learn more visit our cookie policy page.