Cookie & Privacy Policy

Cookie Policy

A cookie is a small data file which asks permission to be placed on your computer’s hard drive. This file analyses web traffic, helping our website tailor your shopping experience to your needs by gathering and remembering information about your preferences. Cookies do not carry viruses or install malware.

We issue cookies as soon as you visit the Pet Connection website. Certain cookies are required for site functionality such as ensuring a smooth and secure environment when you are going through the checkout process. Other cookies anonymously track site traffic and usage to help us understand and create a better online shopping experience. We also use advertising cookies, which help tailor the banners and messages on the website to be more relevant to you.

Most browsers are automatically set to accept cookies, but you can change the settings of your browser to refuse some or all cookies. If your browser is set to block all cookies, you may not be able to access all areas of the Pet Connection website.

Below is a list of cookies that we typically collect:

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, to help display pages more quickly.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in..
POLLN Information on what polls you have voted on.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Privacy Policy

When you shop on, we may collect the personal information you input when you are placing your order, this helps us process your orders as well as provide a more personalised shopping experience.What we collectWe may collect the following information: name, billing and delivery addresses, email address, phone number, payment card details, pet preferences and any details that relate to the products you have ordered. By using this site and by placing an order you are consenting to our collection and processing your personal information in line with the terms outlined in this policy.Why do we collect this dataBy collecting this data we can understand your needs and provide you with a better customer experience, this information can be used in a variety of ways:

  • to process & deliver your order, or to contact you if there is a problem with your order
  • to make any future visits to our website as easy as possible, by reducing the need to resubmit the same information every time you shop with us
  • to occasionally contact you, with our latest offers or information that we think that you may find useful. Should you wish to stop receiving these communications, you can opt out anytime.

Pet Connection takes customer’s privacy very seriously, we would never share your details with any third party organisation for the purpose of marketing without your consent.Your payment card details are used to process your order on our payment partners’ systems. We offer payment by Paypal and Credit/Debit card. PayPal provide a secure payment gateway that encrypts your card details in a secure hosted environment. We do not store credit card information nor do we share customer details with any 3rd parties. Personal information relating to credit reference or fraud prevention may be disclosed to the relevant companies.You may contact us at any time to request a copy of all data and information we hold on you as a customer. You can amend your personal account details by visiting your account pages.